This is the first post in the blog and I am going to talk about what we are trying to do here. TenApes.com is a small software development company located in London, England, United Kingdom.
We do not have a product yet, but we intend to deliver our first version of the product within 2 months. In the meantime, we would like to take the opportunity to write a blog, develop an online presence, talk to potential customers and not ultimately, share the development and progress with everyone. Before we start, here is our mission statement:
Openness
We are going to keep in touch with everyone via our blog, which we don't intend to have just for company news and other PR mumbo-jumbo. It will tool to track the progress of our company and products.
Customer satisfaction
This is something that comes out of a personal frustration with all the services out there. Everything nowadays is less satisfactory when it comes to customer support. You have to hold the line for hours before speaking to customer support. And when you get through to them, they're sorry for not being able to help you with your particular problem, while entirely "sympathetic" to your cause.
Products that work well and do what they say they do
This is vital and goes without saying. However, there are so many products out there claiming to do so many things and in the end, it's all so disappointing to see they're not quite working as they should.
Customer input
The customers will have the input to what direction a particular product will go. For each product will have a section to ask for new features, suggest improvements and raise problems.
Making money
Well, we have to be honest. We have to make money in order to make a living and support/improve products; otherwise it's not really sustainable. While many businesses don't put this in their blog, everyone knows this is the case. However, the intention is to put the customers first and have a product that works. Pricing also helps if it doesn't cost an arm and a leg.
Our objective is to live and be guided by our mission statement. Please tell us how well we are doing.
Wednesday, November 01, 2006 4:49:52 PM (GMT Standard Time, UTC+00:00)
